Shipping & Returns

Shipping

The prices listed on our webshop do not include shipping costs. Orders are always sent through the network of GLS with track & trace code. This track & trace gives everyone more certainty about the correct delivery of your order.

Shipping Rates

Belgium: 7,95€ - free from 60€
Netherlands & Luxembourg: 8,95€ - free from €60
Currently, we do not ship to other countries.

When will my package be shipped?

Orders are shipped no later than the business day following your payment. Exceptionally, some products have different delivery times (e.g. a presale). You can always find the exact shipping time on the product page.

Returns

Returns are only possible for online orders. For purchases in the shop, we spend a lot of time explaining and trying on the products. In principle, therefore, exchanges for purchases in the shop are not possible. If you have any questions about this, please contact us first at [email protected] or +32(0)56 930 106.

Online 30 days return service!

For a cheap and fast return, use our return portal.

Attention: returns from other countries are not possible via our returns portal. In this case you send the return at your own cost to IEDEREEN LOOPT, Noordzandstraat 85 B, 8000 Brugge (Belgium). Don't forget to mention your order number and name!

Return portal

Please create your return label within 30 days of receipt!
Enter your postal code and your original order number (ORDxxxxx)
Select the products you wish to return
Select a reason for the return (this is not mandatory, but useful for us to know)
You can only choose a refund. Do you want a different size? Then you need to re-order the right size via the webshop.
Choose a location where you want the package to be delivered (the system automatically chooses the closest point, but you can also change this. We recommend always choosing a manned GLS parcel point!).
Confirm your choice. You will receive by e-mail a confirmation of return and your return label.
The cost of the return label will be deducted from your refund.

Once you have registered a return via the portal, you have a maximum of 14 days to bring your package to the chosen collection point.

Attention: did you request a return, but in the end decided not to return your order? Or you accidentally created 2 shipping labels? Since a shipping label has been created, each return label will be charged anyway! Did you accidentally create an (extra) return label? Please contact us immediately so we can cancel the label and no costs will be charged.

Do you not use the return portal? Send the package back to IEDEREEN LOOPT, Noordzandstraat 85 B, 8000 Brugge. Do not forget to add your order number and contact details to your return!

Practical

Socks and shoes are unworn, the label is still on them and you send them back in their original packaging. (Never use the original shoe box as shipping packaging!). Of course you may try on the products! However, we ask that you do this indoors so that everything remains clean and saleable. Of course you wouldn't want to receive a pair of shoes that someone else has already walked in the mud with...

If the product is damaged, or the packaging is more damaged than necessary to try the product, then we can charge the depreciation of the product to you. So treat your products with care and make sure they are well packaged when returned. Fortunately, this is not a problem for 99% of our customers!

Please note: Have you taken advantage of a discount promotion where you receive a free product, a discount or free transport for purchases above a certain amount or number of products? Then the discount will be forfeited if, after returning the goods, you are left with less than the number of products or amount required for the discount promotion. We will then deduct this discount from the amount to be refunded.

Legal Provisions

The Market Practices Act (WMPC) provides that the Buyer may, within a period of 14 calendar days, register the product for return without any inference, in the sense of penalties or statement of reasons. This is called the right of renunciation. After this you have another 14 days to return your product.

At IEDEREEN LOOPT, you get a whopping 30 days to register the return. After this you have 14 days to effectively return it. Returning an order is at the expense and risk of the customer, except if the product is non-conforming.

In the event of a valid and legally correct use of the abovementioned right of renunciation, IEDEREEN LOOPT will within seven (7) working days take care of reimbursement of the amount paid by the Buyer to IEDEREEN LOOPT, by means of a payment method chosen by her but generally accepted internationally.

No refund is possible if the right of renunciation was unlawfully exercised. If the goods are sent back wrongly, all costs associated with the return shall be borne by the Buyer. In that case, IEDEREEN LOOPT is free to store the products at the expense and risk of the Buyer (with third parties) during 3 months, and/or to return these articles to the Buyer at the implicit or explicit request and expense of the Buyer.